Shipping & Returns

For shipping within Canada, we offer expedited shipping, which takes 1-2 business days. Average shipping time within Ontario takes 1-3 days, and outside of Ontario takes 4-8 days.

For shipping to the US, we also offer expedited shipping to enable us to track your order. Shipping to the US takes approximately 4-7 days. 

If you would like to ship internationally please inquire at and we would be happy to make the arrangements :-)

  Shipping within Canada
Expedited Shipping  
  Under $150
  Over $150
  Customer Pick-Up Free


  Shipping to US Expedited Shipping  
 Under $200
  Over $200


Customer Pick-up

If you are in the GTA, why worry about shipping when you can pick up your package in person! You will get an email and/or phone call when it is ready for pick-up. 

Returns & Exchanges

We want you to love any purchase you make at Tru! If there is a reason your purchase does not work out or you are unsatisfied, we will gladly authorize an exchange or refund within 14days. We will provide an online credit within 2 weeks of receiving the returned order.  Please send us an email to: if you wish to exchange or return a product. Please include the invoice number and the reason for the return. We will confirm the exchange/refund along with the return address. All items returned must be unworn/unwashed with the tags still attached and the original receipt included.