Shipping & Returns
For shipping within Canada, we offer expedited shipping, which takes 1-2 business days. Average shipping time within Ontario takes 1-3 days, and outside of Ontario takes 4-8 days.
For shipping to the US, we also offer expedited shipping to enable us to track your order. Shipping to the US takes approximately 4-7 days.
If you would like to ship internationally please inquire at email@example.com and we would be happy to make the arrangements :-)
| Shipping within Canada
| Under $150
| Over $150
|Shipping to US||Expedited Shipping
| Under $200
| Over $200
If you are in the GTA, why worry about shipping when you can pick up your package in person! You will get an email and/or phone call when it is ready for pick-up.
Returns & Exchanges
We want you to love any purchase you make at Tru! If there is a reason your purchase does not work out or you are unsatisfied, we will gladly authorize an exchange or refund within 14days. We will provide an online credit within 2 weeks of receiving the returned order. Please send us an email to: firstname.lastname@example.org if you wish to exchange or return a product. Please include the invoice number and the reason for the return. We will confirm the exchange/refund along with the return address. All items returned must be unworn/unwashed with the tags still attached and the original receipt included.